CareSync

1. Information We Collect

CareSync collects and processes the following types of information to provide personalized health insights:

• Health Symptom Data: Information you provide through text and voice inputs about your health symptoms and conditions
• Voice Inputs: Processed in real-time to extract relevant symptoms but are not recorded or stored permanently
• Account Information: Basic profile data necessary for app functionality
• Usage Data: How you interact with the app to improve our services

2. How We Use Your Information

Your data is used exclusively for the following purposes:

• Providing AI-driven symptom analysis and health insights
• Generating personalized health trend visualizations
• Improving app functionality and user experience
• Facilitating authorized integrations with healthcare providers (with your explicit consent)

3. Data Storage and Retention

• Storage Period: Your health data is retained for as long as your account remains active, up to a maximum of 7 years for inactive accounts
• Data Deletion: You may request deletion of your data at any time by deleting your account through the app settings
• Voice Data: Voice inputs are processed in real-time and are not stored or recorded
• Third-Party Shared Data: Data previously shared with healthcare providers (with your consent) may be retained by those providers according to their own policies and legal requirements

4. Data Sharing and Healthcare Provider Integration

We maintain strict control over your data sharing:

• Explicit Consent Required: No data is shared with healthcare providers or third parties without your clear, specific consent for each integration
• Medical Record Integration: The app can retrieve your medical reports from connected healthcare providers only after your explicit authorization
• No Commercial Use: Your health data will never be sold or used for advertising purposes
• Limited Sharing: We do not share, sell, or rent your personal information to third parties for their marketing purposes

5. Data Security and Protection

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data transmission and storage
• Multi-factor authentication and access controls
• Regular security audits and monitoring
• Compliance with applicable health data protection regulations

6. Age Restrictions

CareSync is not intended for use by individuals under the age of 13 in the United States or 16 in the European Union. We do not knowingly collect personal information from children under these age thresholds.

7. Subscriptions & Payments

We collect and store only subscription plan details (Basic, Bronze, Silver, Gold), renewal dates, and usage of credits. Full payment details are not stored; payments are securely processed by the respective application stores (Apple App Store and Google Play Store).

• Auto-Renewal: Paid subscriptions will automatically renew at the end of each billing cycle. You can manage or cancel auto-renewal anytime through your app store account settings.
• Upgrades & Downgrades: If you upgrade your plan, changes may apply immediately or from the next billing cycle depending on store policies. Downgrades will always take effect at the next billing cycle to ensure uninterrupted service.
• Credits & Top-ups: Voice and booking credits are tracked in real time. You can purchase additional credits or upgrade your plan at any time through the app.
• Notifications: You may receive reminders for subscription renewals, credit usage, trial expiries, and plan changes.
• Free Trials: If you start with a trial plan, access will automatically end when the trial expires unless a paid plan is activated.

8. Location

Our application may collect and use location information to enhance user experience and provide relevant services.

• Location access is always based on user permission and can be managed from device settings at any time.
• We do not use location data for purposes other than delivering app features and services.

9. Your Privacy Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Withdrawal: Withdraw consent for data processing at any time

10. Policy Updates

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Notify you through the app or via email
• Update the "Last Updated" date at the top of this policy
• Provide at least 30 days notice before significant changes take effect

11. Governing Law

This Privacy Policy is governed by the laws of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from this policy will be resolved in the courts of Delaware, United States.